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Information, Advice & Guidance
How will the Information and Guidance NVQ help your business?
The Information, Advice & Guidance NVQ is for people employed in roles which require that they provide information, advice and guidance. It helps your employees develop into highly skilled, highly effective people.
Communication of effective information and guidance is essential in any business environment. Providing accurate and structured information is becoming a pre-requisite for business survival.
It will help your business by enabling your employees to:
- Create, summarise and locate critical business information
- Provide and maintain information materials for use in the service
- Communicate confidently and contribute to discussions
- Enable advise and guidance clients to access referral opportunities
- Understand the importance of planning
- Negotiate on behalf of advise and guidance clients
- Understand the importance of teamwork
- Liaise with other services
Who is the Information and Guidance NVQ suitable for?
This NVQ is aimed at individuals providing information and guidance who would like to develop their work-related skills, knowledge and understanding.
What will your staff learn?
Your employees will study a number of units, including:
- Working within a business environment
- Working effectively with other people
- Maintaining customer relations
- Organising and supporting meetings
- Provide and maintain information materials
- Communicate effectively with internal / external partners
- Enable clients to explore their issues
Contact
If you are interested in this Train to Gain programme or would like any additional information, please contact one of our Workforce Advisors on 0161 654 4373.

