Customer Service

How will the Customer Service NVQ help your business?

An NVQ in Customer Service will show your employees new ways to improve the service they provide, helping them to carry out their role more professionally.

It covers all aspects of customer service, from building relationships to addressing customer concerns and solving problems. Your staff will be able to demonstrate their existing skills, and plug knowlegde gaps as they work towards a nationally recognised qualification.

The NVQ in Customer Service is designed by employers to meet the needs of today's businesses. You can tailor-make the NVQ, allowing your staff to focus on and develop the Customer Service skills they use most often.

What will your employees learn?

Depending on the module selection, they will be able to demonstrate that they can:

Identify the 'golden rules' of good customer service
Describe your organisation's products and services
Give customers a positive impression of themselves and your organisation
Create and maintain strong, lasting relationships with your customers
Anticipate, solve and prevent customer service problems

Who is it suitable for?

It is ideal for employers who, as part of their job:

work in a customer-facing role or who have to speak to customers on behalf of your company
work with others to solve problems and support customer service improvements
need to communicate clearly and confidently

What can Train to Gain do for you?

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Orchard Skills Centre official opening

Orchard Skills Centre on Drake Street, Rochdale was officially opened on 23rd February, with a ceremonial ribbon-cutting by the Mayor and Mayoress, Councillor Keith Swift and Ms Sue Etchells.

Orchard Training Solutions; Hopwood Hall College’s Employer Engagement Arm developed the skills centre after the government launched the Response to Redundancy (R2R) initiative in mid 2009. The aim of the project is to help individuals who are unemployed or at risk of redundancy and make training available so they can broaden their skill range and increase their employability.

The College’s Vice-Principal for Finance & Corporate Services, John Spindler, and the College’s Vice-Principal for Skills, Dr O J Rahim, members of the College executive, local government representatives, partners, tutors and students attended.

The opening provided an opportunity for the many organisations who work with the skills centre to meet and celebrate the successes that the project has enjoyed so far.

Jane McAuley, R2R Project Co-ordinator said: “In just a short space of time since the skills centre opened in early November, we’ve already had learners who have completed training courses, secured job interviews and accepted job offers. In an area of high unemployment like Rochdale, this is a fantastic achievement.”

Siobhan Probert of Syke, a former hairdresser, had been unemployed for several months when she called in to the skills centre to enquire about the training opportunities available. Siobhan said: “The staff at the skills centre were friendly and really helpful. I wanted to get into office work and they put me on the office skills course followed by basic and intermediate IT. I got help updating my CV and was back in employment within 2 months of contacting them. I’d recommend anyone who is in my situation to contact the skills centre.”