Customer Service

Customer Service Apprenticeship

Who is this Apprenticeship for?
Apprenticeships are for those looking for a job which allows them to carry on learning, or who are already in employment and want to gain further qualifications.

Entry requirements
Apprenticeships are available to anybody over the age of 16.

Content
An Apprenticeship is made up of several components, which must all be completed to pass the qualification. These are:

Technical Certificate
NVQ Level 2/3
Key Skills

About Customer Service
This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career.

Contact
If you are interested in this Apprenticeship programme or would like any additional information, please contact one of our Workforce Advisers on 0161 654 4373.

Comments

Hopwood Hall College offers up to 4,500 pounds to employ apprentices!

Training@Hopwood (The employer engagement arm of Hopwood Hall College) is currently offering employers incentives of £1,500 to recruit apprentices into existing teams. Employers can recruit up to 3 new apprentices under the incentive scheme.

The offer is available to employers with fewer than 250 employees, who have not recruited an apprentice in the previous three years. The apprentice must be between 16-24 years of age.

The aim from government is to get young people back into work, whilst supporting them in developing the skills they require for a successful career. The apprenticeship route via Hopwood Hall College offers an excellent boost to employers, improving the bottom line, competitiveness and overall cost effectiveness.

The apprenticeship team offer several training options to suite your business – We pride ourselves in having something for everyone in the workplace to meet all your training needs.

Apprentices can be new or existing employees between 16-64 years of age. The incentive is only on offer for those aged 16-24. We have more than 200 different apprenticeships available, including accounting, team leading, management and butchery.

So if you have job vacancies why not consider taking on an apprentice? We offer a free recruitment service – bringing you the best candidates. It's a great opportunity to give a young person a fantastic start to their career and give you the competitive edge. You can talk to one of the Apprentice team on 0161 654 4373.

Training@Hopwood is a major provider of bespoke training tailored to your needs, and your specifications either locally, on your premises or in the College.