Retail - Stages 1 & 2

Who is the course for?

This course is designed as a simple step by step introduction to Retail.So, if you have had very limited knowledge of retail or none at all, and wish to develop a foundation understanding in this area, this is the course for you.

Is this course for me?

This course can be completed within five half days, 15 hours classroom time.

You don’t need any experience of retail.You will need a good standard of English to get the most out of this course.

What does it cover?

This course covers the following areas:

Customer Service Sales

What will I be able to do?

By the end of this course you will be able to:

Recognise and respond to customer needs
Speak and listen to customers on the phone
Advise customers
Deal with complaints
Promote services
Deal with returned goods
Product knowledge and reading product labels
Counter sales
Charging for purchases
Handle cash/non-cash payments
Additional services at point of sale
Filling in forms

Retail Stage 2

Who is it for?

This course is designed as the next step in Retail.So, if you have had very limited knowledge of retail or none at all, and wish to develop a foundation understanding in this area, this is the course for you.

Is this course for me?

This course can be completed within 15 hours classroom time.

You need some knowledge of retail, preferably attendance to our ‘Retail Stage 1’ course.If not, some basic knowledge or experience would be required.You will need a good standard of English to get the most out of this course.

What does it cover?

This course covers the following areas:

Goods Inwards and Storage
Working Effectively

What will I be able to do?

By the end of this course you will be able to:

Check codes and delivery sheets
Understand times, dates and storage temperatures
Understand shelf edge labels and box end labels
Count stock
Price goods ready for sale
Use the staff hand book
Understand health and safety information
Following instructions and procedures
Completing an accident report form
Being part of a team and understanding your role
Making best of appraisal and notes during training

Who do I talk to about this?
Talk to our ‘Into Work’ team on: 01706 358490

Comments

Orchard Skills Centre official opening

Orchard Skills Centre on Drake Street, Rochdale was officially opened on 23rd February, with a ceremonial ribbon-cutting by the Mayor and Mayoress, Councillor Keith Swift and Ms Sue Etchells.

Orchard Training Solutions; Hopwood Hall College’s Employer Engagement Arm developed the skills centre after the government launched the Response to Redundancy (R2R) initiative in mid 2009. The aim of the project is to help individuals who are unemployed or at risk of redundancy and make training available so they can broaden their skill range and increase their employability.

The College’s Vice-Principal for Finance & Corporate Services, John Spindler, and the College’s Vice-Principal for Skills, Dr O J Rahim, members of the College executive, local government representatives, partners, tutors and students attended.

The opening provided an opportunity for the many organisations who work with the skills centre to meet and celebrate the successes that the project has enjoyed so far.

Jane McAuley, R2R Project Co-ordinator said: “In just a short space of time since the skills centre opened in early November, we’ve already had learners who have completed training courses, secured job interviews and accepted job offers. In an area of high unemployment like Rochdale, this is a fantastic achievement.”

Siobhan Probert of Syke, a former hairdresser, had been unemployed for several months when she called in to the skills centre to enquire about the training opportunities available. Siobhan said: “The staff at the skills centre were friendly and really helpful. I wanted to get into office work and they put me on the office skills course followed by basic and intermediate IT. I got help updating my CV and was back in employment within 2 months of contacting them. I’d recommend anyone who is in my situation to contact the skills centre.”